Fresh Cigars

Frequently Asked Questions


What is a New-World Cigar?

A New-World cigar simply means any cigar originating anywhere other than in Cuba.

While the long history and accompanying mythical status of the pure Habano cigar is powerful, New World cigars have their own strengths, including a reputation for flawless construction.

New World cigars also benefit from the huge array of flavour profiles that can be brought together by blending tobaccos from around the world.

Do you sell Cuban cigars?

Everybody loves a Cuban cigar.

However, we do not often stock Cuban cigars.

We feel that our range of New-World cigars allows customers to build their own samplers, taste new cigars and expand their palate. Variety is indeed the spice of life.

Cuban cigars may appear for short, limited periods of time based on availability.

I'm new to cigars, what can you recommend?

Everyone’s taste is different, but an ideal starting point for any cigar aficionado would be a lighter bodied cigar, working our way up to the more full bodied cigar over time.

Please check the cigar description for cigar body details.

You may also use the chat feature if you’d like to talk about your purchase first.

What is inside the gift box?

Our cigar gift boxes make an ideal gift for family and friends. A perfect birthday, anniversary or mothers/father’s day gift to mark a special occasion.

Each box includes your chosen cigar along with a cigar stand, taste journal and a small bottle of pairing spirit, presented beautifully in our luxurious hamper packaging.

If you are uncertain on what gift would suit your giftee, please do not hesitate to contact us through our chat feature.

What cigars are included in the subscription boxes?

The subscription box cigars change each month. The RRP of the cigars in the monthly box, will always be greater than the monthly membership cost.

A subscription allows our cigar smokers to purchase some of their favourite cigars at a discounted cost and try new cigars outside of their usual palate.

How do I cancel my subscription?

We’re sorry you’re leaving, but we’re happy you gave us a try.

To cancel your subscription, simply head to your account page and select the cancel button.

You may also email us to cancel on your behalf.

Still have a question? Get in touch and we’ll be happy to help.